I had an appointment for my dog scheduled 2/3/21 at 4:15pm. Getting the appt scheduled was a little weird as it was done online/over text but whoever I was communicating with was responsive and answered my questions.
Appointment time rolled around and I waited.
15 minutes late. I started double checking my texts to make sure I didn’t mess up the day/time. Checked their website which says appointment times are approximate but that they’ll call to update if they’re running late. Ok, fine.
30 minutes late. I text the number that I’d been communicating with asking for an updated arrival time. No response.
45 minutes late. I called the office number, listened to the automated message explaining booking was done online. I pushed “0”, listened to another message saying I could leave a message if I had further questions. Waited for the beep. It kicked me back to the first automated message.
An hour late. I text the number again. Again, no response.
2 DAYS later and NO ONE ever showed up or attempted to contact me or respond to any of my messages.
I’m annoyed, my dog is still not groomed, and I will tell anyone who will listen to never attempt to give Furry Land their business. Apparently they don’t want it.
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