I ordered a delivery of a bouquet to my daughter in law on my son's wedding day in Spain, as none of the family could attend because of lockdowns both here in Italy and there in Catalunya. The bouquet never arrived. I chased Colvin up and was told they were sorry (sorry?!?) offering an alternative date at my pleasure. I demanded a refund, which I got. The only good thing I can say about them is their customer service is polite and prompt in replying. Never again!