American Airlines does not seem to have a corporate culture of genuinely caring about their customers. Even though flights and/or equipment have had no changes, they arbitrarily change seats and offer no reasonable recourse to seat passengers in the original seats they have had for some time. Calling customer service is laughable. They do not provide the sort of customer service anyone would expect from a company that is in a service industry. Knowing that they are trying to fill every available seat without regard to the ongoing pandemic seems to extend to all aspects of their company policies. Will certainly keep this horrible experience in mind when making future travel plans and recommend others do as well. #fileacomplaint#americanairlines#americanairlinescustomerservice#americanairlinescustomerservicesucks#horribleexperience#donotuseamericanairlines
worst service, worst employees from costumer service to flight attendants, worst costumer service by phone, mail in person or how ever you can try!
SIMPLY DONT BOOK THEM.
always delay always canceling, always lying can't even organize the employees to lie in our face right. they'll tell you every excuse on the book and still not answer your question! or help you in any single way.they are definitely the worst and i flight a lot!! texas has one of the worst staff members!
never in my life have i had so many issues with an airline. may god help you if you loose your loagagge. and also sometimes they seem to cancel on purpose so you got to pay out of your pocket after waiting for hours of delay for the closest hotel they recommend you!! they are awful!