About

 

Our Mission

Give people the power to build community and bring the world closer together.

 

At File A Complaint.com, we are constantly iterating, solving problems and working together to connect people all over the world.

 

Give People a Voice

People deserve to be heard and to have a voice — even when that means defending the right of people we disagree with.

 

Build Connection and Community

Our services help people connect, and when they’re at their best, they bring people closer together.

Vision


File a Complaints mission is to protect free speech and fight for consumers’ rights, in particular the right to be heard. We believe that businesses should communicate with their customers, listen to their concerns and do their best to turn complainants into brand advocates.


File a Complaint  is to be the leader in advancing marketplace trust.
We do this by.


• Setting standards for marketplace trust

• Encouraging and supporting best practices by engaging with and educating consumers and businesses

• Celebrating marketplace role models

• Calling out and addressing substandard marketplace behavior

File a Complaint sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics and intent.


Performance speaks to a business’s track record of delivering results in accordance with File a Complaint standards and/or addressing customer concerns in a timely, satisfactory manner.